ANZ goMoney App — Apple Pay & Manage Cards Discovery
ANZ launched its partnership with Apple to much fanfare, trumpeting the fact that the bank was the only one in Australia to offer Apple Pay. As part of the digital wallets ecosystem, we were looking at how we could provision Apple Pay through goMoney app. Making it as seamless as possible for our customers to add ANZ cards in Apple Wallet.
Besides that, we also looked at how customers will be able to manage their cards through the goMoney app. By bringing in customer's voice in our earlier exploration work, we looked at card related key features such as suspending card, cancelling card and changing PIN.
Apple Pay provisioning
Part 1: Interview
Part 2: Tasks
1: MVP generic link
The findability of the promo tile? External link out to Apple Pay provisioning process, how does that feel? Does this meet their expectation?
2: Manage cards/Apple Pay
Task: You’ve heard about Apple Pay and would like to add it to your ‘Rewards Black’ AMEX credit card so you can make purchases with Apple Pay tomorrow.
Task: You’ve heard about Apple Pay and would like to add it to your ‘Access Savings’ debit card so you can make purchases with Apple Pay tomorrow.
Observation/Probe (Apple Pay):
3: Activate card
Task: You have just received your new 'ANZ First' credit card in the mail. Activate it in goMoney.
4: Supplementary tasks: Manage cards/Apple Pay
Task (Secondary card): You have an additional ‘Rewards Black’ Visa credit card linked to your account that belongs to your wife, Jane R Citizen. You would like to link your wife’s card to Apple pay so you can use it to pay.
Task (Companion card): You also have a ‘Rewards Black’ Visa credit card and would like to make some in store purchases with that tomorrow. Add Apple Pay it to the card so you can pay with Apple Pay tomorrow.
Testing results are documented in a spreadsheet across participants.